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Re: SWGOH Marquee event shard discrepancy

by DirkSternly
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Original Post

Accepted Solution

SWGOH Marquee event shard discrepancy

★★★★ Apprentice

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 8 Plus
OS Version 11.2.2
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Not receiving all shards from marquee event
Steps: How can we find the bug ourselves?
Connection Type
Please select your region North America
Country United states

Lvl 80+ characters are not getting as many shards in the marquee event as lvl 79 and lower. Lvl 79 and under end with a 3* character 15/30 and lvl 80+ end with a 3* character 0/30
Message 1 of 307 (8,093 Views)

Accepted Solution

Re: SWGOH Marquee event shard discrepancy

[ Edited ]
Community Manager (retired)

UPDATE

Appreciate your patience and understanding as our team looked into this. We have a scheduled Hotfix slated for today, but once that's been pushed, a server fix will be pushed later today to address the following:

 

  • Inbox grant of Missing Holdo/Rose Marquee Event Shards for players who completed Tier 4 of the Event.

I'll update this thread further once this server fix has been successfully pushed.

View in thread

Message 281 of 307 (2,764 Views)

All Replies

Re: SWGOH Marquee event shard discrepancy

★★★★ Novice
I am having the same issue. Competed both Rose and Holdo events, all tiers, now at 0/30 for both characters.
Message 2 of 307 (8,048 Views)

Re: SWGOH Marquee event shard discrepancy

★★★ Apprentice
I posted about this in the general discussion forum. It was promptly moved to the archives and I was told to contact EA. I did that and they told me to post in the forums.

This is very unequal treatment. Needs to be addressed.
Message 3 of 307 (8,039 Views)

Re: SWGOH Marquee event shard discrepancy

★★★★ Apprentice
Same thing here, mods will not allow me to post in forums, and answers HQ/ EA Help are the biggest customer service joke I’ve ever seen. Nobody honestly looks at these and it sucks having an issue you want resolved
Message 4 of 307 (8,028 Views)

Re: SWGOH Marquee event shard discrepancy

★★★★ Apprentice
You can do what I did and try messaging the developers directly on the forums, I messaged CG_Kozispoon but I have heard nothing back
Message 5 of 307 (8,026 Views)

Re: SWGOH Marquee event shard discrepancy

★★★★ Novice
See pic...
8911DE97-A26B-41A7-8C8F-D42E7A1AE339.jpeg
Message 6 of 307 (7,992 Views)

Re: SWGOH Marquee event shard discrepancy

★★★★ Apprentice
This is my lvl 75 alternate, I did not purchase any packs
7D8153FD-3FB6-4D08-BD7B-F5EF4D6CEDA0.jpeg
Message 7 of 307 (7,987 Views)

Re: SWGOH Marquee event shard discrepancy

★★★★ Novice

I too have noticed this. My fiance is level 71 and has 3 star Rose and Holdo with 15/30 shards towards 4 starring them. I am level 85 and have 3 star Rose and Holdo with 0/30 shards towards 4 starring them both. In every other marquee event I could purchase the packs with money, which I have, and get them to the next star level but this one I cannot.

Message 8 of 307 (7,825 Views)

Re: SWGOH Marquee event shard discrepancy

★★★★ Novice
Same issue. Both Rose and Holdo are 0/30 which means I will not be purchasing the pack since 25 shards does nothing to get them to 4 star which non 85s obviously get to do.

Mods won’t allow this in the forum, CG_Kozisoon is also closing threads about this, and your response is to post in threads.
Message 9 of 307 (7,816 Views)
Highlighted

Re: SWGOH Marquee event shard discrepancy

★★★★ Novice
This can't be intentional can it? I've noticed the same thing!
Message 10 of 307 (7,806 Views)

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