SLKR crash lost 70 energy

[melk-Heroes]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Mobile
OS Version Android 10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 454-375-827
What type of issue do you have? Other
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug the game froze when I entered the battle. Tier 6 of slkr
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Europe
Country Spain

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I lost 70 energy of slkr event 

[EA_HighCommand · Accepted solution]

Hi @melk-Heroes and sorry to hear that.

We've checked the logs available to us but were unable to find anything outstanding. Unfortunately, we are unable to refund you the 70 Dark Side tickets.

If you experience this more often please follow the troubleshooting steps listed in our help article HERE.

[melk-Heroes]

My phone is OnePlus Nord 12GB ram

[EA_HighCommand · Accepted solution]

Hi @melk-Heroes and sorry to hear that.

We've checked the logs available to us but were unable to find anything outstanding. Unfortunately, we are unable to refund you the 70 Dark Side tickets.

If you experience this more often please follow the troubleshooting steps listed in our help article HERE.