SEE shards missing

Stevehuns · May 2021

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? All
OS Version Latest
Ally Code: (Find it here: http://bit.ly/AllyCode ) 212555343
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug SEE shards missing
Steps: How can we find the bug ourselves? SEE GL event
Connection Type Mobile
Please select your region Europe
Country France

I have been stuck on the Eternal Emperor for several months following a bug in the application that will crash.
since this crash the event has been validated but the shards never returned.
many tickets have been sent to resolve this issue which dates from March but no response from you.
So please. Do something for me. I have been playing this game for three years. I'm far from being a whale but I put a little money in it. I have a guild that I love. But if I don't have my GL after three months of farming, I will stop the game. This would be too unfair to go on without it. So, anyone can halp me finding my missing shards?