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S

by DomVintage
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S

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 5
OS Version 10.3.3
Ally Code: (Find it here: http://bit.ly/AllyCode ) 782-454-984
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug I have been stuck on the Loading Cantina page now for going on 8 plus hours now. I was able to login using a friend's device to locate my ally code using the same connection. I would like to find out why I cannot login. I am missing out my rewards, raids, Grand Arena, everything. It's a real bummer.
Steps: How can we find the bug ourselves? Not sure. Sorry.
Connection Type Wifi
Please select your region North America
Country United States of America

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 5
OS Version 10.3.3
Ally Code: (Find it here: http://bit.ly/AllyCode ) 782-454-984
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug I have been attempting to login to Galaxy of Heroes on my primary device for over 8 hours now with no success. However, I seem to be stuck on the Loading Cantina page, which this is now the second time in as many weeks. I will try to login on another device that I don't like using for now until this issue gets resolved.
Steps: How can we find the bug ourselves? I apologize. I'm not sure how I would answer that question.
Connection Type Wifi
Please select your region North America
Country USA

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Message 1 of 3 (99 Views)

Accepted Solution

Re: S

EA Star Wars: Galaxy of Heroes Team

@DomVintage I checked your account today and can see that you eventually managed to get back in the game. Let us know if you run into any other issues.

 

Thank you.

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Message 3 of 3 (70 Views)

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Re: S

Hi, they were having issues earlier today, but they should be resolved. Try restarting the app, and you should be able to get in.
_____________________________________________________________
I am a volunteer on this forum, and not an employee of EA or CG. Please let me know how I can help you!
Message 2 of 3 (85 Views)

Re: S

EA Star Wars: Galaxy of Heroes Team

@DomVintage I checked your account today and can see that you eventually managed to get back in the game. Let us know if you run into any other issues.

 

Thank you.

Message 3 of 3 (71 Views)

HOW TO CONTACT SUPPORT

Having trouble in Star Wars: Galaxy of Heroes?

Contact EA Help

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Find your Player ID

Here's how to find your unique Player ID in Star Wars: Galaxy of Heroes.

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Find your Ally Code

Here's how to find your Ally Code in Star Wars: Galaxy of Heroes.

Learn more on EA Help