Roommate Race Quest resets on completion (no third sim option)

[acatris]

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad Pro
OS Version Ios
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Play the Roommate Race quest line.
What do you expect to see? Unlocked room mate option
Connection Type Wifi
Please select your region Europe
Country United Kingdom

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After fully completing all chapters of the Roommate Race quest line (within the time limit) and having used both sim cash and cupcakes within the quests to do so, the option to unlock the new third sim slot is not available and the quest has reset to Chapter One. 

[SalixCat]

@acatris Do you remember how many hours/minutes were left when you completed the quest?

[acatris]

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@SalixCat wrote:
@acatrisDo you remember how many hours/minutes were left when you completed the quest?

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I can’t remember unfortunately sorry. I do know that it was within the time limit for completion as I had rushed quite a few quests with sim cash in order to finish it quicker. I’m loathe to try doing it again as I have seen a few people on these message boards with the same problem (and as yet no answer from EA )

[EA_DragonsEye]

Hi @acatris! When did this happen? Can you DM me your player id to investigate this issue?