Rewards not received

[nixiepop]

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) 6s
OS Version 11.3.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) .1002984447489
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? By clicking on the right side arrow, and then the envelope for Messages, and then clicking Check and Earn Rewards!
What do you expect to see? Rewards due to owning TS4 on PC
Connection Type Wifi
Please select your region North America
Country US
Additional feedback I own TS4 on PC, and I have already entered my telephone number and followed the link received via text. I have received the portrait reward in TS4, however, I have not received the Sims Mobile rewards (bear suit, etc.)

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[Phantomlover1717]

Best thing would be to contact an EA game advisor about this issue.

You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.

Open the spoiler for pictures:

Spoiler

If this fails for some reason, or you can't access The Sims Mobile app. 

You can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

You can also choose to contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/ 

[Jennifer7373]

Having the same issue, however I have not even received the ps4 reward or rewards in mobile game. Purposely purchased the sims4 to get rewards.... and nothing. Hope we just did not get suckered

[Phantomlover1717]

I don't think the PS4 is connected to this reward, from what I remember it's PC only.