Reward Packs Missing After Claiming Milestone In Ultimate Team

[EA_Aljo]

Hey, everyone.

This should now be resolved and you should have the reward. Can you all verify this for me? Thanks!

[GarrisonXV]

Just checked and I still have not received the packs.

[13ulow]

@EA_Aljo 

I was surprised to find a power up collectible pack in my Unopened packs section today. Thank you!

However, the Elite Players Pack was not to be found. Hoping it will show up soon. 

[EthanKap07]

Same, I received a power up collectible pack but not the elite pack

[dsifan2001]

Got the power up pack but no elite pack

[EA_Aljo]

@13ulow @EthanKap07 @dsifan2001 

Thanks for letting me know. I'm looking into this for you all. When I have some news, I'll provide an update.

[GarrisonXV]

@EA_Aljo I have not received the power up collectible or the elite pack yet. Thanks for keeping us updated.

[EthanKap07]

@EA_Aljo Any update to the situation?

[EA_Aljo]

@EthanKap07 

I don't have an update yet, but will provide one when I do. Thanks!

[Racesunite]

I redeemed my 200,000 pts squad battle point award where I was supposed to get a players pack. After I redeemed, nothing showed up in my inbox. I even logged out and logged back in but did not get the pack. What gives?