May 2018 - last edited May 2018
Product: The Sims Mobile
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad air, iPhone x
OS Version iOS 11.4
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003085608012
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? i retired 4 sims in the same day. Today 3 of them got birthday cakes and moved out. 1 stuck. When i try to move him out through family portrait, the option is grayed out.
What do you expect to see? i'd like to move him out.
Connection Type Wifi
Please select your region North America
Additional feedback .
Solved! Go to Solution.
Best thing would be to contact an EA game advisor about this issue.
You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.
Open the spoiler for pictures:
If this fails for some reason, or you can't access The Sims Mobile app.
You can contact EA through this link: https://help.ea.com/en/contact-us/
If you want to do so in a different language you can choose your country of choice in the upper right-hand corner.
You can also choose to contact an EA game advisor through social media:
I do not work for EA
June 2018 - last edited June 2018
@EA_Mai The update helped a different sim in my household, but the sim I was inquiring about is still stuck there with no option to move her out.