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Repeatable Crash Relating to Bangalore Skin Asset

by mkthunderwd
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Repeatable Crash Relating to Bangalore Skin Asset

★★★★ Novice

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number AMD Radeon (TM) R9 380 (4096GB VRAM)
Enter RAM memory size in GB 32
What is your gamertag/PSN ID/EA Account name? MkThunderwd
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Main menu > legends > Bangalore > banner > frame > full mag
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Clicked on "Main menu > legends > Bangalore > banner > frame > full mag"
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 20.04.19 14:40 CST
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? EVERY time the Bangalore frame "Full Mag" is accessed, the game crashes. This can happen in the menu or in game if another player is using it and my version of the client tries to load the asset at whatever point. Game has been repaired and hard disc tested to ensure it's not a hardware issue. Prime95 does not give errors.
What should be happening instead? The asset should be loaded without crashing the client.
Steps: How can we find the bug ourselves? Click on "Main menu > legends > Bangalore > banner > frame > full mag".

The crash effects can be different. Sometimes it creates an apex_crash.txt and sometimes not. Sometimes it crashes without error message. Sometimes it shows memory access violation. Sometimes it complains the file version is unknown.

Message 1 of 6 (641 Views)

Accepted Solution

Re: Repeatable Crash Relating to Bangalore Skin Asset

★★★★ Novice

As of last patch, this bug has been fixed. Thank you, Respawn!

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Message 6 of 6 (576 Views)

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Re: Repeatable Crash Relating to Bangalore Skin Asset

Message 2 of 6 (635 Views)

Re: Repeatable Crash Relating to Bangalore Skin Asset

Message 3 of 6 (634 Views)

Re: Repeatable Crash Relating to Bangalore Skin Asset

★★★★ Novice

third screenshot from crash testing. Please fix!!

Message 4 of 6 (633 Views)

Re: Repeatable Crash Relating to Bangalore Skin Asset

[ Edited ]
★★★★ Novice

That Bangalore file version error happened again after character select. No apex_crash.txt was created.

Message 5 of 6 (620 Views)

Re: Repeatable Crash Relating to Bangalore Skin Asset

★★★★ Novice

As of last patch, this bug has been fixed. Thank you, Respawn!

Message 6 of 6 (577 Views)

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