Re: Refund - SWGoH

by GladOS-013
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Refund - SWGoH

[ Edited ]
★★★ Newbie

Hello,

 
I am deelpy sorry for writing this e-mail, but i think I'm definitely not the one with this request, and most of the things written in this e-mail are well known to You. 
 
Back when i started with this game, I loved it. I supported You with some USD, and continued to do so few times around. However, with the recent changes ingame, all my money has become worthless, since You totally negated all the money invested in gear by introducing "mods". 
 
On the other hand, after spending ingame currency to these mods, You made a wrong move again, and made them kinda "useless". Furthermore, they aren't 100% drop now. 
 
You cannot take peoples money, then destroy the product, and then ask even more money for even more destroyed product. That is, sorry to adress it like that, a mocking to human intelligence. 
 
I know You do Your work because of money, but this is absolutely ridiculous. Add to that the ignorance You do to the players, surpressing constructive feedback from the community, total inactivity of Your people on the forums - and You will maybe understand why all the players feel so frustrated. 
 
Therefore, I'm requesting my money back. This game is NOT the product i supported in the start. This is NOT what I've paid for in the start. 
 
I can link to You one of my payments (You can easily see more of My payments furher)
, and since i can open the Aurodium pack, it's more than 200$.
 
<Personal Information - Removed>
 
Ingame name : kejmo
Ingame ID : Q6XALzCgR9qXgAt8KFjwUA
 
Thank You and again, I'm deeply sorry it came to this. 
 
Kind regards, 
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Re: Refund - SWGoH

@REAPER4K78 If you believe your account was banned incorrectly, appeal to CG_Leviathan on the main forums.

This post is not about a bug, and necroposting is against these forum rules so I am locking this thread.
_____________________________________________________________
I am a volunteer on this forum, and not an employee of EA or CG. Please let me know how I can help you!

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Re: Refund - SWGoH

Community Manager

@KejmoTEC Hi,

 

First off, I removed some of the information you had provided as it was personal.

Unfortunately we do not offer refunds for instances where we changed certain aspects of the game play. The studio is aware of course that the implementation of Mods changes the experience for the game and they are still tweaking the ins and outs to make it more appealing to everyone.

 

From my personal experience from playing the game, I will say that the idea to implement customization via Mods seems to be a good one. It will take some time however to further tweak the experience to ensure that all game content is balanced.

 

Why is it a good idea? It allows for new strategies to develop around certain character combos to even further improve on their strengths or work against their weakness. Especially in Arena, this allows for new ways to building teams.

 

The idea for customization actually came through feedback from the community and I want to encourage you to read the latest game update post by EA_Jesse on the official forums here to provide additional context: https://forums.galaxy-of-heroes.starwars.ea.com/discussion/55700/game-update-7-15-2016

 

As an aside, I would suggest to just be conservative with mods for now and see which tips and tricks emerge so that you can focus on mods that will last you for a long time.

 

Cheers,

Nils

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Re: Refund - SWGoH

★★★ Newbie

I feel your pain. I had a customer service rep agree that EA was basically taking 10$ from me and giving me 5$ back. She couldn't do anything though because the manager and specialists didn't have a process to return the crystals I lost. I quickly went from "love this game" to "this games frustrating" because I lost the crystals to "not really interested in the game because EA doesn't care". I really liked the game too.

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Re: Refund - SWGoH

★★★★ Novice

Played swogh since 2015, I also spent over £1,000 on my account but it got banned due to offenses made which was not my fault, debs set me up with a new account but this didn't get me to 5% of where my old account was at. I refuse to play this game no more. It's been a very bad experience with EA games. Will never buy another title on any format from ea games again. Just hope people stand up to bully companies like these and stop buying there ripoff titles. Yesterday I cancelled two pre ordered up coming titles from ea, and honestly feel quite happy knowing I'm making my stand against them.

Message 4 of 5 (1,355 Views)
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Re: Refund - SWGoH

@REAPER4K78 If you believe your account was banned incorrectly, appeal to CG_Leviathan on the main forums.

This post is not about a bug, and necroposting is against these forum rules so I am locking this thread.
_____________________________________________________________
I am a volunteer on this forum, and not an employee of EA or CG. Please let me know how I can help you!
Message 5 of 5 (1,339 Views)