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Re: Game stuck on loading screen for 3 hours now!?!?!

by minicha-em
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Re: Game stuck on loading screen for 3 hours now!?!?!

★★★★★ Newbie
I am having the same issue. I followed the steps you provided with the same outcome. I am playing on an iPhone 6 over WiFi at a connection speed of 9.87Mbps. I have also tried deleting the game a re-downloading it only to get the same outcome. It loads the Disney, Lucas Arts, and EA screen fine but then comes to the Loading Cantina Screen and just stays there. I have noticed that even though it is stuck on this screen; the screen will rotate with the direction a turn my phone. I know some games when completely frozen the screen will not rotate. I have left it in the loading cantina screen for 3hrs 36mins. I am including a screen capture of this issue as well. I hope someone can help me out with this issue.
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Re: Game stuck on loading screen for 3 hours now!?!?!

@fireman625

 

I moved your reply from the Simpsons Tapped Out to SWGoH:bugs and issues.

 

I think you be better helped here.

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Message 2 of 4 (1,853 Views)

Re: Game stuck on loading screen for 3 hours now!?!?!

★★★★ Novice
Same here, been trying on and off for two days now. Getting ridiculous.
Message 3 of 4 (1,830 Views)

Re: Game stuck on loading screen for 3 hours now!?!?!

★★ Novice

I had the same issue, and I even contacted the EA tech support to see if they could resolve it. No luck.

Then I found a solution online that worked.

For iOS users, go to Settings>General>Reset>Reset Network Settings. This will reboot your device and erase your WiFi passwords, so you will have to key them in again after your device restarts.

I realized that the game gets stuck at the 'Loading Cantina' screen because it is unable to access and connect to the Game Center. I think Star Wars: Galaxy of Heroes is a game that is dependent on the Game Center for storing achievements and other player data. By resetting your network settings, I believe it repairs the connection between the game and the Game Center.

I will share this on other forums to help others who are facing the same problem.

Note: The above steps are for iOS users. I am uncertain if Android users have the same log-in problem.

-Yoda Master

Message 4 of 4 (1,697 Views)

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