Re: Rank queue auto ban'd me

by EA_Kent
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Original Post

Rank queue auto ban'd me

★★★ Newbie

Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTX 1080
Enter RAM memory size in GB 8?
What is your gamertag/PSN ID/EA Account name? Sylver012
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Loading into the match from the lobby
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. transition from character select to loading map splashscreen
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. eating tendies
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 7 unranked 0 ranked
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue?
What happens when the bug occurs? game crashes to main main menu. you get penalized for leaving the match
What should be happening instead? The player should not get penalized when the match making is what screwed up
Steps: How can we find the bug ourselves? queue a bronze and a plat at the same time I guess?

The game kicked from a ranked game because 'rank variation was greater than allowed' or something along those lines. I was solo queue. The problem is it ban'd me for 10 mins for leaving that ranked game.... Looks like I jumped a rank and a half upon reconnecting from the main menu silver 2 to silver 3 90%

Message 1 of 3 (138 Views)

Match abandon penalties ranked

★★★ Novice

Product: Apex Legends
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox One
What is your gamertag/PSN ID/EA Account name? DNA Olympian
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Caustic
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Loading into the match from the lobby
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. In loading setup
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Loading in game
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 10
When did this happen? (dd.mm.yy hh:mm) 02.02.21 19:30
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Kicked me out of the game
What should be happening instead? Load in
Steps: How can we find the bug ourselves? Solo que or duo que u might get paired with 2-3 rank different players

https://youtu.be/Kg9SADiwXGE

 

 

Message 2 of 3 (148 Views)

Re: Rank queue auto ban'd me

Community Manager

Hey @Sylver012

 

I'm sorry to hear about that happening. I know it's frustrating to deal with. The Apex Legends team is investigating and working on getting this fixed. Thanks for bearing with us while it's under investigation. 

 

 

/Kent

Kent.png
Message 3 of 3 (103 Views)