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Rancor raid sim, 7-star han solo count wont update!

by RaiderOne
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Original Post

Rancor raid sim, 7-star han solo count wont update!

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Tablet
What type of device are you experiencing the issue with? All devices, its a server side problem
OS Version Multiple
Ally Code: (Find it here: http://bit.ly/AllyCode ) 546-662-453
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug We want to sim the rancor raid but the counter is stuck at 31/35. We have 35 7-star han solos and meet all the requirements.
Steps: How can we find the bug ourselves? Rancor Raid settings screen has the information
Connection Type Wifi
Please select your region Europe
Country England

We want to unlock the sim option but the 7-star han solo count wont update. We have had ours stuck at 31/35 for weeks. We now have 35 7-star han solos but the counter remains at 31. I have seen other people with this issue but no one seems to have a clear resolution for this problem.

Message 1 of 6 (175 Views)

Re: Rancor raid sim, 7-star han solo count wont update!

EA Star Wars: Galaxy of Heroes Team
@RaiderOne Hey there, you need to make sure that *all* the members who have a 7* Han Solo have logged in before the SIM option becomes available in the Rancor Raid.
Hope this helps.
Let me know if the issue remains after all members with 7* Han Solo have logged in. Thanks!
Message 2 of 6 (154 Views)

Re: Rancor raid sim, 7-star han solo count wont update!

★★★★ Novice

You mean logged into the game client? Do they all have to have logged in on the same day?

 

We have one member who has not logged in for 3 days. Does the count only update if everyone logs in?

Message 3 of 6 (139 Views)

Re: Rancor raid sim, 7-star han solo count wont update!

EA Star Wars: Galaxy of Heroes Team
@RaiderOne Yes, everybody with a 7* Han Solo has to login (not at the same time), but once everyone has logged in, the option to SIM the Rancor raid will become available.
Message 4 of 6 (114 Views)

Re: Rancor raid sim, 7-star han solo count wont update!

★★★★ Novice

Everyone has logged in. The character count remains at 31/35 =(

Message 5 of 6 (88 Views)

Re: Rancor raid sim, 7-star han solo count wont update!

EA Star Wars: Galaxy of Heroes Team
@RaiderOne Thanks for the info. I've flagged this for further investigation and will let you know as soon as I have news.
Message 6 of 6 (74 Views)

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