Rancor Raid connection error

[thedarkjedi1]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone
OS Version 1.12.4
Ally Code: (Find it here: http://bit.ly/AllyCode ) 183648393
What type of issue do you have? Network/Connection
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug The game crashed after completion of the rancor raid. No result was shown. It forced me to restart the game. When restarting, the raid was over and calculation on; and my result was 0. I was connected to WLAN and If needed the phone could switch to LTE connection.
Steps: How can we find the bug ourselves? Server logs?
Connection Type Wifi
Please select your region Europe
Country Germany

‌

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 7
OS Version 12.1.4
Ally Code: (Find it here: http://bit.ly/AllyCode ) 183648393
What type of issue do you have? Network/Connection
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug The game crashed after completion of the rancor raid. No result was shown. It forced me to restart the game. When restarting, the raid was over and calculation on; and my result was 0. I was connected to WLAN and If needed the phone could switch to LTE connection.
Steps: How can we find the bug ourselves? Server logs?
Connection Type Wifi
Please select your region Europe
Country Germany

‌

The game crashed after completion of the rancor raid. No result was shown. It forced me to restart the game. When restarting, the raid was over and calculation on; and my result was 0. I was connected to WLAN and If needed the phone could switch to LTE connection.

[EA_HighCommand]

Hi @thedarkjedi1 and sorry to hear that.

Did you get an error message when it crashed or did the game simply shut down? We've checked the server logs for your account and no error or anything else related to a crash came up for the last hour.

[thedarkjedi1]

thank you for looking into this. There was an error dialog showing up with 2 buttons, one said restart the game 

[EA_HighCommand]

No problem at all.

It could have been a network error, which usually states something along the lines "If you experience this more often, please contact our Customer Support" with the "Contact Us" button bottom left and the "Restart" button bottom right.

If a device is losing WiFi connection, it should switch to cellular (if available) but during a raid the time to reconnect to the server is potentially timing out, resulting in the error message I've mentioned above.