Raid Retreat leads to endless loading screen

[DMG1302]

Product: Star Wars: Galaxy of Heroes
Platform:Android Tablet
What type of device are you experiencing the issue with? Pixelbook
OS Version 9
Ally Code: (Find it here: http://bit.ly/AllyCode ) 765-479-146
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug Every time I retreat from a raid, I am then stuck on a loading screen that never loads. I have to close and restart the game. This had been intermittent but is now happening every time.
Steps: How can we find the bug ourselves? Retreat from a raid.
Connection Type Wifi
Please select your region North America
Country US

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It's all described above.

[EA_UltraSlide · Accepted solution]

Hi there,

Thanks for your post reporting this. Could you please try a fresh install of your game to see if that resolves this for you?

Leave your game open on the main cantina screen after doing so to make sure all of the assets are downloaded correctly.

Thanks!

[EA_UltraSlide · Accepted solution]

Hi there,

Thanks for your post reporting this. Could you please try a fresh install of your game to see if that resolves this for you?

Leave your game open on the main cantina screen after doing so to make sure all of the assets are downloaded correctly.

Thanks!