Quest rewards not given, no new comics

[NosebleedPenguin]

Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number 1050
Enter RAM memory size in GB 8
What is your gamertag/PSN ID/EA Account name? Flow
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Quest tab
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Nothing specific, this is a recurring issue.
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? don't know
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? The treasure packs i get do not update, i don't receive rewards nor can i open the new comic issue even though i have 5 packs now
What should be happening instead? i should receive the right amount of awards and should be able to continue getting new comics
Steps: How can we find the bug ourselves? i wouldn't know

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please help me fix this issue

[EA_Kent · Accepted solution]

Hi @NosebleedPenguin, 

I'm afraid that missing content isn't something we're able to investigate here on Answers HQ. When you've got the chance I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. 

For more details on how to set up a case with them check out the EA Help website. If you prefer you can also speak with them over Twitter or Facebook as well. 

/Kent

[EA_Kent · Accepted solution]

Hi @NosebleedPenguin, 

I'm afraid that missing content isn't something we're able to investigate here on Answers HQ. When you've got the chance I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. 

For more details on how to set up a case with them check out the EA Help website. If you prefer you can also speak with them over Twitter or Facebook as well. 

/Kent