Quest not working

[Arylon82]

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Ipad
OS Version 12.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1002978813963
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Try a new story quest.
What do you expect to see? It does not register that I started a new story with her son.
Connection Type Wifi
Please select your region North America
Country Canada
Additional feedback

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Anyone else experience this? Ask to start a new relationship so I did with my sims son and it didn’t register.