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Re: Purchased crystals on galaxy of heroes and didnt recieve them

by nisha778
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Original Post

Purchased crystals on galaxy of heroes and didnt recieve them

★★★ Newbie
Star wars galaxy of heroes. I purchased $10 of crystals and it gave me half of what it was supposed to. Money was deducted but didn't recieve all I payed for. Please help fix this problem.
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Re: Purchased crystals on galaxy of heroes and didnt recieve them

[ Edited ]
★ Expert

Hello! @jay30789 I've had to move your topic to English Forum . Wink

Message 2 of 4 (224 Views)

Re: Purchased crystals on galaxy of heroes and didnt recieve them

★ Novice

I had a similar problem. I purchased $20 in crystals and didn't receive any of them. All gone. I don't know what I should do or who I should contact to help me with this problem.

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Re: Purchased crystals on galaxy of heroes and didnt recieve them

★★★★ Novice

have you tried the restoring purchases option?   I've never had to use it myself so I can't say if it'll work, but it's worth a shot. Otherwise I'd say contacting support is your best bet as they'll be able to check out your account and see what went wrong with the purchase

 

a guide for restoring purchases and contacting help is on their website: http://help.ea.com/en/article/how-to-contact-support-for-star-wars-galaxy-of-heroes/

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