Purchased crystals on galaxy of heroes and didnt recieve them

[jay30789]

Star wars galaxy of heroes. I purchased $10 of crystals and it gave me half of what it was supposed to. Money was deducted but didn't recieve all I payed for. Please help fix this problem.

[elBizcoo]

Hello! @jay30789 I've had to move your topic to English Forum . 

[RagsLothbrok]

I had a similar problem. I purchased $20 in crystals and didn't receive any of them. All gone. I don't know what I should do or who I should contact to help me with this problem.

[nisha778]

have you tried the restoring purchases option?   I've never had to use it myself so I can't say if it'll work, but it's worth a shot. Otherwise I'd say contacting support is your best bet as they'll be able to check out your account and see what went wrong with the purchase

a guide for restoring purchases and contacting help is on their website: http://help.ea.com/en/article/how-to-contact-support-for-star-wars-galaxy-of-heroes/