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Purchased Mod. Credits Removed. Mod Not Received.

by JediMeatbag
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Purchased Mod. Credits Removed. Mod Not Received.

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? HTC One M9
OS Version 7.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 242-393-627
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Purchased a Mod from Mod Store. Credits Removed. Mod Not Received.
Steps: How can we find the bug ourselves? Unknown.
Connection Type Wifi
Please select your region North America
Country United States

At approximately 8:30 AM MST on  12/07/18 I purchased a mod from the mod store for 3.91million credits.  The mod was not delivered to my inventory.  I have attached a screenshot of the mod in question (which I took in order to show off to my guild).  This is a pre-purchase screen shot, but I am confident that I made the purchase because I remember noting my new credit balance (12million) and telling myself I'll have to start being less judicious with my spending.

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