Purchased Google Play Small Bundle 4 Hours Ago And It Still Hasn't Shown Up

[CarlinRules]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Purchased Google Play Small Bundle 4 Hours Ago And It Still Hasn't Shown Up
OS Version Android 12
Ally Code: (Find it here: http://bit.ly/AllyCode ) 561-367-795
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I purchased a small bundle pack from the Google play store using play points 4 hours ago and it still hasn't shown up in game.
Steps: How can we find the bug ourselves? Purchase a small bundle from the Google Play store using points
Connection Type Wifi
Please select your region North America
Country United States

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I purchased a small bundle pack from the Google play store using play points 4 hours ago and it still hasn't shown up in game.

[EA_UltraSlide · Accepted solution]

Hi @CarlinRules 

Occasionally there, can be a delay between redeeming Google Play points and receiving the pack in-game. 

Unfortunately, there is nothing we can do to speed up this process. Some players have reported that reinstalling the game can speed up this process.

We have also checked and can see that you received the Small Galactic Advancement Kit on December 17th at 8:33:33pm UTC.

[EA_UltraSlide · Accepted solution]

Hi @CarlinRules 

Occasionally there, can be a delay between redeeming Google Play points and receiving the pack in-game. 

Unfortunately, there is nothing we can do to speed up this process. Some players have reported that reinstalling the game can speed up this process.

We have also checked and can see that you received the Small Galactic Advancement Kit on December 17th at 8:33:33pm UTC.