Purchase Bug

[Rswaggy13]

Product: Madden NFL 20
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One
What is your gamertag/PSN ID? rswaggy13
Date/time issue occurred 1/18/20
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug My game crashed when I bought points twice today
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Buy some points
What happens when the bug occurs? The Game freezes
What do you expect to see? I expect to see my $15 worth of points
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

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My money is gone and I have no points 

[EA_Barry · Accepted solution]

@JediRJ819 @GrantedGravy @CHAZZTHENAZZ123 

This issue should now be resolved - https://twitter.com/EAHelp/status/1218632577700921344

Let us know if you still do not have your points, thanks.

[treygriffin0830]

I purchased 5850 madden points. They took my money and sent me the verification email. The points have not showed up.

[Sedfredff]

• I restarted my console and they still are not showing up on madden 20

[JediRJ819]

Same

[Gmullins15]

@Rswaggy13 They just charged me 50$ and no points

[yyeeeboy]

@Rswaggy13 i spent 100 dollars and didn’t get any of my points

[Gmullins15]

@Rswaggy13 I only wanted to spend 20$ but then I didn’t get points and thought it didn’t go through so I did it again and still nothing

[CarsonPowell1]

I bought $20 worth of point, game froze. I restarted the game to find 200 out of the 2,200 i was supposed to get. 

[Shadowxv128]

I spent 50$ and no points

[Xxc0nti51xX]

just spent $20 no points. How do we contact EA about this you can’t call and I haven’t seen any help desk I can ask them about this