May 2019
Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Huawei Mate 20 Lite
OS Version ...
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile )
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Just in game
What do you expect to see?
Connection Type
Please select your region North America
Country
Additional feedback
The top-left icon where you can buy packages always disappear, to make it reappear I have to unistall and reinstall the game...
May 2019
Do you mean the dancing icon or the little shopping basket next to the money at the top of your screen?
May 2019
I had the same problem once, where the bouncing present box was gone. After reinstalling the game it was back.
May 2019
The present box is on a timer, so it might have ran out...