Proving Grounds Not Awarding Character Shards

[SJAceSH]

I was at 318 shards needing to complete 1 attempt to get the 20 with one rebuy to get the last two shards I need. I simmed the event, because it said I could, and it showed I earned 20 shards but they were not applied.

[EA_Gunner · Accepted solution]

We checked your account information. But we cannot confirm any issues. Based on our information you had 298 shards before you got the 20 additional shards yesterday. 

[sigsig3131]

CG has commented on this - https://forums.galaxy-of-heroes.starwars.ea.com/discussion/257139/known-issue-proving-grounds-lockou...

[SJAceSH]

Not the same thing unfortunately 

[EA_Gunner]

I need your ally code please

[SJAceSH]

@EA_Gunner 761-611-815

[EA_Gunner]

I checked your account information. On 6/29/2022 at 7:04:13pm CET you spend 1 Sim Ticket and received 20 Commander Ahsoka Tano shards for it.

[SJAceSH]

@EA_Gunner but am still at 318 shards. Can you see that I was at 318 shards prior to that?

Edit: I chose to give up. I took a chance and ran it again and the shards applied. I'm not that worried about the extra shards.

[EA_Gunner · Accepted solution]

We checked your account information. But we cannot confirm any issues. Based on our information you had 298 shards before you got the 20 additional shards yesterday. 

[SJAceSH]

Ok, thanks you for looking.

[EA_Gunner]

We are tracking the issue HERE.