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Promotion error, missing shards

by Dastardlypride
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Promotion error, missing shards

★★★★ Newbie

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Upgrade on droideka
OS Version 12.3.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 528-978-142
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Promotion error/Promotion failed 65/65 shards for droideka, went to upgrade, says promotion failed, then 10 mins later I have only 63/65 shards!
Steps: How can we find the bug ourselves? No idea, give me back my shards please
Connection Type Mobile
Please select your region North America
Country England

Missing shards for upgrade, see 3 pics below

87283214-76A9-4CB4-B4B2-E59C8E724D3D.png
63768DCE-0AB2-4A76-B03B-958665BB0236.png
50FA8C06-B6BC-4DB0-98A5-31977905AA8D.png
Message 1 of 2 (115 Views)

Accepted Solution

Re: Promotion error, missing shards

EA Star Wars: Galaxy of Heroes Team
@Dastardlypride Hey, thanks for the report. The missing shards should be on your account now and we've added your example to our ongoing investigation on this.
Apologies for the inconvenience.

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Message 2 of 2 (82 Views)

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Re: Promotion error, missing shards

EA Star Wars: Galaxy of Heroes Team
@Dastardlypride Hey, thanks for the report. The missing shards should be on your account now and we've added your example to our ongoing investigation on this.
Apologies for the inconvenience.
Message 2 of 2 (83 Views)

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