Promotion error, missing shards

[Dastardlypride]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Upgrade on droideka
OS Version 12.3.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 528-978-142
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Promotion error/Promotion failed 65/65 shards for droideka, went to upgrade, says promotion failed, then 10 mins later I have only 63/65 shards!
Steps: How can we find the bug ourselves? No idea, give me back my shards please
Connection Type Mobile
Please select your region North America
Country England

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Missing shards for upgrade, see 3 pics below

[CG_MindTricks · Accepted solution]

@Dastardlypride Hey, thanks for the report. The missing shards should be on your account now and we've added your example to our ongoing investigation on this.
Apologies for the inconvenience.

[CG_MindTricks · Accepted solution]

@Dastardlypride Hey, thanks for the report. The missing shards should be on your account now and we've added your example to our ongoing investigation on this.
Apologies for the inconvenience.