Product: The Sims Mobile
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone and iPad
OS Version iOS 12.15
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile )
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Idk. I’ve noticed lost progress couple days after I host a party.
What do you expect to see? My game stop resetting to level 1. I play everyday and participate in most events.
Connection Type Wifi
Please select your region South America
Country United States
Additional feedback I love this game,I play it everyday. I participate in most events and I have no problem making in app purchases,however the reset glitch makes me so scared to play. I’ve lost progress and event items multiple times.
Game reset to level 1 couple days after hosting a party.
I'm so sorry about this @JamaicanGirl01 I hope you get your game progress back soon.
We have this post that summarises advice from players regarding this particular issue.