Potential Login Issues 01/24/2020 [ Edited ]

[CG_SBCrumb]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Any
OS Version Any
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug We are aware of a possible issue that is causing some player to not be able to login in the game.
Steps: How can we find the bug ourselves?
Connection Type
Please select your region Asia, Australia, Europe, North America, South America, Other
Country

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Hi folks,

We are aware of a possible issue that is causing some player to not be able to login in the game. We are going to investigate through the weekend to get this resolved as soon as possible. At this time, it does not seem to be affecting large number of players but if you are experiencing this issue, please post the following:

• Device Information (Make, Model, etc)
• Device Firmware Version
• Your Ally Code (NOT PlayerID please)
• Are you experiencing this issue on multiple devices?

[Silvoranos · Accepted solution]

@CG_SBCrumb 

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone XS Max
What type of device are you experiencing the issue with? Any
OS Version 13.3

Firmwire: 2.03.07
Ally Code: (157-218-517)
What type of issue do you have? on update screen / game crashes 
How often does the bug occur? Every time (100%)
Summarize your bug We are aware of a possible issue that is causing some player to not be able to login in the game.
Steps: How can we find the bug ourselves?
Connection Type
Please select your region. Europe

country. Germany

Update; Issue appears to be resolved

[Murkyjerky69]

@CG_SBCrumb
iPhone 8+
IOS 13.3
262-157-727
No, the game only crashes on this iPhone,

Most everyone who is experiencing this problem was because they uninstalled and reinstalled the app

[MaximaSlada]

iPhone xs 

iOS 13.3

717877547

only have one device currently

[kebrink]

iPhone 11

iOS 13.3

ally code 654 448 294

[Jacyth]

• Device Information (Make, Model, etc)   iPhone 7
• Device Firmware Version   13.3
• Your Ally Code or PlayerID   798-265-579
• Are you experiencing this issue on multiple devices?  I only have one device.

Been experiencing the issue all day, uninstalling/reinstalling does not resolve. 

[murmur0827]

IPhone 11

IOS 13.3

755-142-198. Ashhammy

this is my only device

[DWall45]

iPhone 11 Pro

iOS 13.3

962-686-231

This happened to me on my iPhone when Resistance Hero Finn came out. Got a crash while trying to buy the pack, tried reinstalling and have been locked out ever since.

I do have an iPad (7th generation) so I have been able to play on that until this morning when the same thing happened trying to buy a pack. I also deleted and reinstalled the app on my iPad and got locked out. I completely erased my iPad (twice) and was finally able to log in.

Here is what I am experiencing on the iPhone:

https://www.youtube.com/watch?v=3R3P8Fm_Wfw&feature=share

[XiskusStargazer]

@CG_SBCrumb
Iphone 7, OS 13.3
998-289-838 - Xiskus Starborne
Working on Ipad mini 3, os 12.3.1

[bargeek13]

@CG_SBCrumb
Make: IPhone X
Firmware: 13.3
Ally code: 866-148-699
Maric Kaitan

Isolated on my phone only. Wife came home and I was able to install the game and log in.

If it helps; I went to buy the $20 galactic bounties pack. Got error code 60.0. Support said reinstall game. Now it won’t load just crashes.

[GrayJumper73]

iPhone 8+
IOS 13.3

387-751-389 Grey

only problems with iPhone however I did not uninstall and reinstall the app on my iPad like I did on the iPhone.