Help us improve Answers HQ! Take Survey No, Thanks

Potential Login Issues 01/24/2020

by CG_SBCrumb
Reply

Original Post

Highlighted

Re: Potential Login Issues 01/24/2020

[ Edited ]
★ Novice
  • Device Information (Make, Model, etc)

iphone 11 pro

  • Device Firmware Version

 13.3

  • Your Ally Code or PlayerID

464-894-579 

 

  • Are you experiencing this issue on multiple devices?

only on iPhone, after a failed purchase of a pack, did the device get banned because of the purchase error? Still works on iPad for me 

Message 91 of 258 (297 Views)
Highlighted

Re: Potential Login Issues 01/24/2020

★★ Novice

iPhone 11

iOS 13.3

ally code 879-756-566

 Started after the purchase of the 21.99€ pack

Message 92 of 258 (285 Views)
Highlighted

Re: Potential Login Issues 01/24/2020

★★ Novice

IPhone 8

IOS 13.3

Ally Code 588-965-173

Message 93 of 258 (276 Views)
Highlighted

Re: Potential Login Issues 01/24/2020

★★ Novice

IPhone XR

IOS 13.3

Ally code : 134-112-293

Don’t have any other ios devices, so I’m completely locked out of the game.

Message 94 of 258 (275 Views)
Highlighted

Re: Potential Login Issues 01/24/2020

★★★★★ Novice
@CG_SBCrumb
iPhone 11 Pro Max
iOS 13.3
334-348-324 BlazeAssassin
Only device I have that I can play on.
Have been locked out since 4pm uk time, 16 hours now, missed joining GAC as was buying a pack to upgrade some relics first, missed daily rewards, fleet and squad arena payouts and raid.
Only uninstalled the game as your own troubleshooting suggests that, absolutely crazy, some real genuine compensation needs issuing to those affected, and shame with an issue ongoing you didn’t decide to delay GAC, is it’s the only real playable content your game has
Message 95 of 258 (266 Views)
Highlighted

Re: Potential Login Issues 01/24/2020

★★ Novice

Iphone ver 13.3

Ally code - 979-598-422

i only have the one device to try on. If it helps I just restored from an earlier backup on my pc (12 hours before it started) and i still have the issue.

Message 96 of 258 (250 Views)
Highlighted

Re: Potential Login Issues 01/24/2020

★★ Novice

 

StarWars Galaxy Of Heroes, Mobile.

 

Brand: iPhone XR

Allycode: 112-311-188

iOs version: 13.3

Message 97 of 258 (250 Views)
Highlighted

Re: Potential Login Issues 01/24/2020

★★ Novice

278-626-649

iPhone 8

C7E298C0-6705-4C9A-9F50-FA403EE5E692.png
Message 98 of 258 (246 Views)
Highlighted

Re: Potential Login Issues 01/24/2020

[ Edited ]
★★ Novice

iPhone 11

iOS 13.3

947-349-832


Only play on one device.


Attempted to purchase crystals and got the error code 60.0 and continued to get it thereafter. BUT I didn’t reinstall the game and later on, after (two I think) shutdowns of my phone, I tried again and as I logged in my crystals were there waiting for me and it *seems* to have been ok since. 

2015246B-7BF6-4654-93A1-CA134EC65094.png
Message 99 of 258 (181 Views)
Highlighted

Re: Potential Login Issues 01/24/2020

[ Edited ]
★★★★ Newbie

@CG_SBCrumb
iPhone XR
IOS 13.3
LrdKaid, <deleted for account security> (Please add ally code)


No, the game only crashes on this iPhone. It started when I tried to buy one of the $19 bundles on 1/24. An error message kept showing up so I uninstalled on this device. Tried reinstalling and game won’t load. Installed on an old 6s and it works but the purchase is no longer available for that pack. Other than that, game works fine on 6s far as I can tell but won’t load on XR anymore. I want it to work on the XR again (primary phone).

Message 100 of 258 (166 Views)