Potential Login Issues 01/24/2020

[GladOS-013]

Many players have received compensation. There are other entire threads about players who believe they should have gotten it, but didn't.

If you haven't received compensation yet, you likely won't - and it probably has to do with whatever algorithm they used to determine who's impacted.

[Crazynoob198]

So....

I created a help ticket. I posted my problem and information on here. I uploaded screenshots of the error message I received. And the algorithm they used to determine who was affected didn’t include any of that?

[dbijnagte]

@GladOS-013 Any idea of further steps we can take or did we just get screwed out of 3 days of play along with all of the events/rewards that went along with it?

[Crazynoob198]

Imagine the people that got screwed out of Malak. 

[GladOS-013]

@dbijnagte You could try to post your information on the thread discussing this topic, explain why you feel you should receive the compensation, and see what HighCommand or MindTricks says once they get a chance to review.

https://answers.ea.com/t5/Bug-Reports/Anyone-else-still-waiting-on-compensation-from-1-24-1-26-outag...

[cepedece]

Thank you for the point in the right direction. I sent message to one of the game designers concerning recompense.  

[cepedece]

good advice 

[chase2147]

Help me understand this. So I fell 300 points short of my next promotion in GA. 300 points that I would have earned if I hadn’t been locked out of my game for 3 days.  So how can you say that this issue has been resolved when people are still suffering the consequences of your mistakes? You compensated us for the 3 days offline but you haven’t compensated us for the knock on effect of these log in issues. 

[Firetheballs]

Hatori Hanzo 

I have not been able to log in for over a week. iPhone 10X latest iOS 13 update 

[GladOS-013]

@Firetheballs Hi, there are currently no server issues. What is your ally code? Are you crashing or getting error messages or just stuck on loading?