Help us improve Answers HQ! Take Survey No, Thanks

Potential Login Issues 01/24/2020

by CG_SBCrumb
Reply

Original Post

Re: Potential Login Issues 01/24/2020

@PurPl3HaZ3_69 Posted on game update - they are looking at compensation for affected players. Please be patient!

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/223395/making-good-on-the-recent-outage
_____________________________________________________________
I am a volunteer on this forum, and not an employee of EA or CG. Please let me know how I can help you!
Message 231 of 260 (392 Views)

Re: Potential Login Issues 01/24/2020

★★★★ Novice

Waiting 3 days for a paid service is being patient. Waiting a week to hear back is being PATIENT. An update would be a nice courtesy, instead of being told to be patient. We all want this bs to be settled 

Message 232 of 260 (313 Views)

Re: Potential Login Issues 01/24/2020

@SlyScyther The studio moves at its own pace, unfortunately.

However, the assertion that players are supposed to “brush this off” is inaccurate - the studio has said its going to compensate. Oftentimes they will provide extra compensation due to the delay. Communication (and periodic updates of said communication) seems to be a weak point for the studio.
_____________________________________________________________
I am a volunteer on this forum, and not an employee of EA or CG. Please let me know how I can help you!
Message 233 of 260 (307 Views)

Re: Potential Login Issues 01/24/2020

★★ Novice

iPhone 11

This has been an issue for over a week, maybe 2. A friend is having the same issue. I have reinstalled the game. 

Message 234 of 260 (267 Views)

Re: Potential Login Issues 01/24/2020

★★ Novice

I am unable to login to get and account information. What else can we provide? 

Message 235 of 260 (255 Views)

Re: Potential Login Issues 01/24/2020

Do you know your character names and which guilds you are in? Are you registered on swgoh.gg?

_____________________________________________________________
I am a volunteer on this forum, and not an employee of EA or CG. Please let me know how I can help you!
Message 236 of 260 (248 Views)

Re: Potential Login Issues 01/24/2020

★★ Novice

I reinstalled the game and reset my phone. It loaded. 

Message 237 of 260 (233 Views)

Re: Potential Login Issues 01/24/2020

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/223857/update-making-good-on-the-recent-o...
_____________________________________________________________
I am a volunteer on this forum, and not an employee of EA or CG. Please let me know how I can help you!
Message 238 of 260 (156 Views)

Re: Potential Login Issues 01/24/2020

★★★★ Novice

Glad to hear this....

Message 239 of 260 (148 Views)

Re: Potential Login Issues 01/24/2020

★★ Apprentice

I also had this problem.  Ally code:  232-728-537

 

I was told to post on this forum from the other official form.  Was using a Apple IPad at the time running latest iOS.

Message 240 of 260 (137 Views)