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Potential Login Issues 01/24/2020

by CG_SBCrumb
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Potential Login Issues 01/24/2020

[ Edited ]
EA Star Wars: Galaxy of Heroes Team

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Any
OS Version Any
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug We are aware of a possible issue that is causing some player to not be able to login in the game.
Steps: How can we find the bug ourselves?
Connection Type
Please select your region Asia, Australia, Europe, North America, South America, Other
Country

Hi folks,

We are aware of a possible issue that is causing some player to not be able to login in the game. We are going to investigate through the weekend to get this resolved as soon as possible. At this time, it does not seem to be affecting large number of players but if you are experiencing this issue, please post the following:

  • Device Information (Make, Model, etc)
  • Device Firmware Version
  • Your Ally Code (NOT PlayerID please)
  • Are you experiencing this issue on multiple devices?
Message 1 of 258 (2,570 Views)

Accepted Solution
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Betreff: Potential Login Issues 01/24/2020

[ Edited ]
★★★★ Novice

@CG_SBCrumb 

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone XS Max
What type of device are you experiencing the issue with? Any
OS Version 13.3

Firmwire: 2.03.07
Ally Code: (157-218-517)
What type of issue do you have? on update screen / game crashes 
How often does the bug occur? Every time (100%)
Summarize your bug We are aware of a possible issue that is causing some player to not be able to login in the game.
Steps: How can we find the bug ourselves?
Connection Type
Please select your region. Europe

country. Germany

 

Update; Issue appears to be resolved

View in thread

Message 11 of 258 (953 Views)

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Re: Potential Login Issues 01/24/2020

[ Edited ]
★★★★★ Novice

@CG_SBCrumb
iPhone 8+
IOS 13.3
262-157-727
No, the game only crashes on this iPhone,

 

Most everyone who is experiencing this problem was because they uninstalled and reinstalled the app

Message 2 of 258 (2,557 Views)
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Re: Potential Login Issues 01/24/2020

★★★ Novice

iPhone xs 

iOS 13.3

717877547

only have one device currently

Message 3 of 258 (2,552 Views)
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Re: Potential Login Issues 01/24/2020

[ Edited ]
★★ Novice

iPhone 11

iOS 13.3

ally code 654 448 294

Message 4 of 258 (2,540 Views)
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Re: Potential Login Issues 01/24/2020

★★★★★ Novice
  • Device Information (Make, Model, etc)   iPhone 7
  • Device Firmware Version   13.3
  • Your Ally Code or PlayerID   798-265-579
  • Are you experiencing this issue on multiple devices?  I only have one device.

Been experiencing the issue all day, uninstalling/reinstalling does not resolve. 

Message 5 of 258 (2,522 Views)
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Re: Potential Login Issues 01/24/2020

★★ Novice

IPhone 11

IOS 13.3

755-142-198. Ashhammy

this is my only device

Message 6 of 258 (2,517 Views)
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Re: Potential Login Issues 01/24/2020

★ Apprentice

iPhone 11 Pro

iOS 13.3

962-686-231

 

This happened to me on my iPhone when Resistance Hero Finn came out. Got a crash while trying to buy the pack, tried reinstalling and have been locked out ever since.

I do have an iPad (7th generation) so I have been able to play on that until this morning when the same thing happened trying to buy a pack. I also deleted and reinstalled the app on my iPad and got locked out. I completely erased my iPad (twice) and was finally able to log in.

 

Here is what I am experiencing on the iPhone:

https://www.youtube.com/watch?v=3R3P8Fm_Wfw&feature=share

Message 7 of 258 (2,504 Views)
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Re: Potential Login Issues 01/24/2020

[ Edited ]
★ Novice

@CG_SBCrumb
Iphone 7, OS 13.3
998-289-838 - Xiskus Starborne
Working on Ipad mini 3, os 12.3.1

Message 8 of 258 (2,472 Views)
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Re: Potential Login Issues 01/24/2020

★★★★ Novice
@CG_SBCrumb
Make: IPhone X
Firmware: 13.3
Ally code: 866-148-699
Maric Kaitan

Isolated on my phone only. Wife came home and I was able to install the game and log in.

If it helps; I went to buy the $20 galactic bounties pack. Got error code 60.0. Support said reinstall game. Now it won’t load just crashes.
Message 9 of 258 (2,466 Views)
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Re: Potential Login Issues 01/24/2020

[ Edited ]
★★ Newbie

iPhone 8+
IOS 13.3

387-751-389 Grey

 

only problems with iPhone however I did not uninstall and reinstall the app on my iPad like I did on the iPhone. 

Message 10 of 258 (2,448 Views)