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Re: Potential Login Issues 01/24/2020

by cepedece
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Re: Potential Login Issues 01/24/2020

Many players have received compensation. There are other entire threads about players who believe they should have gotten it, but didn't.

If you haven't received compensation yet, you likely won't - and it probably has to do with whatever algorithm they used to determine who's impacted.
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I am a volunteer on this forum, and not an employee of EA or CG. Please let me know how I can help you!
Message 251 of 258 (210 Views)
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Re: Potential Login Issues 01/24/2020

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So....

I created a help ticket. I posted my problem and information on here. I uploaded screenshots of the error message I received. And the algorithm they used to determine who was affected didn’t include any of that?

Message 252 of 258 (202 Views)
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Re: Potential Login Issues 01/24/2020

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@GladOS-013 Any idea of further steps we can take or did we just get screwed out of 3 days of play along with all of the events/rewards that went along with it?
Message 253 of 258 (187 Views)
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Re: Potential Login Issues 01/24/2020

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Imagine the people that got screwed out of Malak. 

Message 254 of 258 (175 Views)
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Re: Potential Login Issues 01/24/2020

@dbijnagte You could try to post your information on the thread discussing this topic, explain why you feel you should receive the compensation, and see what HighCommand or MindTricks says once they get a chance to review.

https://answers.ea.com/t5/Bug-Reports/Anyone-else-still-waiting-on-compensation-from-1-24-1-26-outag...
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I am a volunteer on this forum, and not an employee of EA or CG. Please let me know how I can help you!
Message 255 of 258 (148 Views)
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Re: Potential Login Issues 01/24/2020

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Thank you for the point in the right direction. I sent message to one of the game designers concerning recompense.  

Message 256 of 258 (136 Views)
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Re: Potential Login Issues 01/24/2020

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good advice 

Message 257 of 258 (114 Views)
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Re: Potential Login Issues 01/24/2020

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Help me understand this. So I fell 300 points short of my next promotion in GA. 300 points that I would have earned if I hadn’t been locked out of my game for 3 days.  So how can you say that this issue has been resolved when people are still suffering the consequences of your mistakes? You compensated us for the 3 days offline but you haven’t compensated us for the knock on effect of these log in issues. 

Message 258 of 258 (58 Views)