I was affected by the problems as well on 24th of January. Unfortunately I didn't get the "make good" reward.
I also opened a case on that evening at ea support with number #55488622
Device: iPhone XS/ios13.3
Ally Code: 448-944-381
Any other info are currently not available for me
Would be awesome if you guys could handle it as deserved. Thanks in advance
Have not received anything - wouldn't you think it would be done shortly after the announcement or at least with a rough timeline stated?