Potential Login Issues 01/24/2020

[SlyScyther]

iPhone 8

13.3

284-167-411

Just on my iphone

this is honestly terrible. I’ve been logged out now for 2 days and all because your support told me to reinstall the app. I tried to purchase a pack and then received error code 60 and it forced me out of the game. After reinstalling I can’t even get on now. I won’t be purchasing anything else after this, and for all the “content” we are missing, is there compensation? GAC, daily’s, arenas, GW, etc.
It’s pathetic your game is geared toward making players have to spend real money to remain relevant. With all the b.s “content” you’ve released (G13, relics, and the impossible light side geo territories) its a wonder how so many people remain in this game. 

[wizzorath]

I notice still no update on this. I also received the email from Itunes confirming purchase but as yet i have not received the items. 

I managed to get in on another old phone. God its slow but at least I am in i guess.

Still waiting for what I paid for and the original device to be fixed. 

I am also slightly surprised that the engineer decided to close my heldpesk ticket as fixed. That tickled me.

[Frosty11161]

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@wizzorath wrote:

I notice still no update on this. I also received the email from Itunes confirming purchase but as yet i have not received the items. 

I managed to get in on another old phone. God its slow but at least I am in i guess.

Still waiting for what I paid for and the original device to be fixed. 

I am also slightly surprised that the engineer decided to close my heldpesk ticket as fixed. That tickled me.

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Ha well, you aren't receiving that popup anymore!

Problem solved.

[RogueoftheDead]

So now we are into day 3 of the trash fire. And only one weak update too. Real winners at EA.

[Mdubs995]

This is honestly a crock of sh*t and I’m highly displeased by the lack of information CG has given and no timeline on a fix for this. These things should be handled in a more timely fashion..

[just4tyty]

Mine will not work on Fire Tablet HD 7

I cannot login.

ally code 636-944-215.

[edit: email address removed]

[Joea86]

@Mdubs995 Agreed this is super insane.

[Rdubkills]

This is based off my own experience and will vary for others but here is what I’ve missed out on if they don’t fix this problem by my reset tonight. I’ll give the basic rundown of the resources first and then why below. How do they expect to compensate us? Will we ever get to play again?

• 5 zetas
• 2000+ GEC1
• 6500 guild tokens
• 500 championship tokens (this round) if you even got to join the GAC before the screw up
• 2100 gems maybe more (based on my arena finishes)
• Unable to quantify gear and shards missed from character farms, raids, TW, and GAC store
• Malak if the event isn’t held up (I’ve unlocked him but just as a reference)

Here are the events it’s from:

Top ten finishes in HAAT and Sith Raid (Normally top 3 being liberal here)

May miss Malak event if you haven’t unlocked him

GAC Round 1 rewards and no chance at top in Kyber

3 Arena payouts top 50 150 gems

3 Ship Arena Payouts #1 400 gems

Daily rewards around 150 gems

3 days of farming Arc trooper

TW 200 Million bracket 3 zetas for win 1500 guild tokens and 500 GEC1

Sunday daily rewards 2 Zetas

[DWall45]

Just posted:

Hi folks,

We have a build currently in review to address the login issue. As soon as this is complete, we will deploy a client update and you may need to reboot your client to receive this update. We will post update notes in Game Updates (and link from here) as soon as the build is ready to launch.

For those impacted by this issue, thank you for your patience.

[RogueoftheDead]

God this makes it worse.