January 2020
iPhone xp
ios13.3
116 261 585
Not improved yet, is it OK?
January 2020
January 2020
January 2020
IPhone X
iOS 13.3
Allycode 129-882-685
only have one device currently
I hope there will be compensation for this problem. I’ve been playing this game for over four years now and to have an issue specifically for the people who spend real money on it is disastrous. We are missing the Malak event, Grand Arena and you have to keep in mind, that since the problem started, we lost any crystals and resources from the daily routines ((
January 2020
Device: iPhone 7
Firmware: iOS 13.3
playerid: Revannfey
Still not able to launch the game - shuts down at checking for updates screen
January 2020
iPhone Xs
iOS 13.3
229-853-635
Only on iPhone used to purchase pack. Still works on iPad
January 2020 - last edited January 2020
I really want to know why it’s taking so long to get us back online this is ridiculous. You guys messed up and now you guys don’t even have a timeline for a fix ??!!!! You guys took our money never gave us our stuff and to make things even better we can’t even play the game ??!!
January 2020
iPhone 8+
IOS 13.3
684-853-754
No, the game only crashes on this iPhone
January 2020
Rumor is the ban bot went haywire on people who were on iOS 13.3 who made a purchase, so our Device ID is permabanned currently. Explains why you can log in on other devices. CG probably doesn't have tools to determine who was legitimate and who was not.
Not saying any of this to justify it, this is absolutely unacceptable. If you freeze out FTP players, stuff happens, its a free game. But every single one of us is a PAYING CUSTOMER, so this is beyond rage inducing. I feel robbed, personally.
January 2020
Day #3 still can’t log in and there have been no updates to this thread other than hey we know you guys might have a problem and maybe we will look at it Monday (4 days after the fact)