Re: Potential Login Issues 01/24/2020

by Ob1K3nobi
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Original Post

Re: Potential Login Issues 01/24/2020

★★★ Newbie

iPhone xp

 

ios13.3

 

116 261 585

 

Not improved yet, is it OK?

Message 171 of 260 (583 Views)

Re: Potential Login Issues 01/24/2020

★ Novice
@CG_SBCrumb
Iphone 11
IOS 13.3
955314376
Only my phone
Message 172 of 260 (560 Views)

Re: Potential Login Issues 01/24/2020

★★★ Newbie
@CG_SBCrumb
iphone7+
ios 13.3
374-949-184, I Sunny
this device only.
I can enter now.
however, I couldn't register GAC.
Message 173 of 260 (530 Views)

Betreff: Potential Login Issues 01/24/2020

★★★ Novice

IPhone X
iOS 13.3

Allycode 129-882-685

only have one device currently

 

I hope there will be compensation for this problem. I’ve been playing this game for over four years now and to have an issue specifically for the people who spend real money on it is disastrous. We are missing the Malak event, Grand Arena and you have to keep in mind, that since the problem started, we lost any crystals and resources from the daily routines Frown((

Message 174 of 260 (489 Views)

Re: Potential Login Issues 01/24/2020

★★ Novice

Device: iPhone 7

Firmware: iOS 13.3

playerid: Revannfey

Still not able to launch the game - shuts down at checking for updates screen

Message 175 of 260 (459 Views)

Re: Potential Login Issues 01/24/2020

★★★ Novice

iPhone Xs

iOS 13.3

229-853-635

Only on iPhone used to purchase pack. Still works on iPad

Message 176 of 260 (445 Views)

Re: Potential Login Issues 01/24/2020

[ Edited ]
★ Apprentice

I really want to know why it’s taking so long to get us back online this is ridiculous. You guys messed up and now you guys don’t even have a timeline for a fix ??!!!! You guys took our money never gave us our stuff and to make things even better we can’t even play the game ??!!

Message 177 of 260 (401 Views)

Re: Potential Login Issues 01/24/2020

★★★ Newbie

iPhone 8+
IOS 13.3
684-853-754
No, the game only crashes on this iPhone

Message 178 of 260 (398 Views)

Re: Potential Login Issues 01/24/2020

★ Apprentice

Rumor is the ban bot went haywire on people who were on iOS 13.3 who made a purchase, so our Device ID is permabanned currently. Explains why you can log in on other devices. CG probably doesn't have tools to determine who was legitimate and who was not.

 

Not saying any of this to justify it, this is absolutely unacceptable. If you freeze out FTP players, stuff happens, its a free game. But every single one of us is a PAYING CUSTOMER, so this is beyond rage inducing. I feel robbed, personally. 

Message 179 of 260 (387 Views)

Re: Potential Login Issues 01/24/2020

★ Apprentice

Day #3 still can’t log in and there have been no updates to this thread other than hey we know you guys might have a problem and maybe we will look at it Monday (4 days after the fact)

Message 180 of 260 (375 Views)