Potential Login Issues 01/24/2020

[wildwest52]

• Device Information iPhone 8+
• Device Firmware Version 13.3
• Your Ally Code 516-255-383
• Are you experiencing this issue on multiple devices? Only this device 

[MaximaSlada]

This is just getting ridiculous. What exactly is the issue? Is it apple or Swgoh? Is there a potential timeline to resolve? 

[kadooszz]

This thread is up to 15 pages, any updates for us poor souls that still can’t use our devices?

[DWall45]

Just posted:

"Hi folks,

Quick update, the team has been working on a release to address this issue. We don't have any timeline to share at this time but we will keep you posted."

Yeah, not till Monday at the earliest. Ugh.

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/223220/update-on-login-issues-01-24-2020#...

[Ob1K3nobi]

That sounds like a lot worse than Monday. No timeline is words you never want to hear.

[PerezRu]

Platform: IPhone XS Max
IOS: 13.3

Ally code: 498-975-197, iM PerezRu

No, the game only crashes on this phone 

I uninstalled and reinstalled the application, but it did not work. I made an in-game purchase, the crystals never replenished, and after that the problems with the game started

[Joea86]

@DWall45 Agreed. This is crazy. We literally did nothing wrong except support the game by attempting to buy something and then followed instructions of uninstalling and reinstalling and now there is no timeline. Absurd.

[chase2147]

iPhone 7 Plus 

iOS 13.3

Ally Code 924-893-974

no other device

Can we get an update in whether or not we will be reimbursed for lost progress. I’m going to be short zetas from Territory War, Fleet Arena, Grand Arena Championships. Not to mention the lost currencies, daily rewards, daily challenges, gear from farming and events. This stuff is really starting to add up. 

[GladOS-013]

@chase2147 I will be very surprised if you were not compensated. Very unfortunate timing and extended login issues can really add up on lost materials.

[chase2147]

Stuff happens. Just been a loyal player for a long time and pride myself on staying competitive. Hate to see that stymied. Thank you for the reply. @GladOS-013