Re: Potential Login Issues 01/24/2020

by paddyorooney87
Reply

Original Post

Re: Potential Login Issues 01/24/2020

★ Apprentice
@Jacyth Still experiencing the issue. Been almost 24 hours now, I've missed GA join up, HSTR, and if this isnt fixed by 11am, TW join.
Message 101 of 260 (456 Views)

Re: Potential Login Issues 01/24/2020

★★ Apprentice

Costumer with EA service is a joke. They sent me back here and told my the issue is resolved. I’m might just walk away from this.

Message 102 of 260 (454 Views)

Re: Potential Login Issues 01/24/2020

★★ Novice

Did you all uninstall/reinstall? I didn’t and it seems to have come back 

Message 103 of 260 (447 Views)

Re: Potential Login Issues 01/24/2020

★★★ Newbie

iPhone X

13.3

217-228-979

Only on iPhone

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Re: Potential Login Issues 01/24/2020

★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with?Iphone X
OS Version 13.3
Ally Code: (Find it here: http://bit.ly/AllyCode ) 376556564
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)

Summarize your bug

Purchased the 19.99 pack. Receive the error 60.0 code. Continued to get “error restart client” message. Uninstalled the app. Reinstalled app. App crashes at loading cantina page and send me back to the iPhone 10 screen l.

 

“Crazy thing is that once reinstalled although it is on the device and I can launch it. it doesn’t appear in my app list under General settings. Like only a shell of the app downloaded.
Steps:

 

How can we find the bug ourselves? See the above answer.
Connection Type Wifi

Please select your region North America
Country United States

Message 105 of 260 (422 Views)

Re: Potential Login Issues 01/24/2020

★ Apprentice
@zhn2bi1q1tc1 Who knew buying a pack would break the game completely. Guess this is some new content - mission make the game work again- rewards TBD
Message 106 of 260 (415 Views)

Re: Potential Login Issues 01/24/2020

★★★ Newbie

I am also experiencing this issue. 
iPhone XR

IOS 13.1.3

Ally Code: 848-618-493

This is my only device

Message 107 of 260 (406 Views)

Re: Potential Login Issues 01/24/2020

★★★ Newbie

iPhone 11 Pro Max 

iOS 13.3

817358648

only this device have issues

Message 108 of 260 (403 Views)

Re: Potential Login Issues 01/24/2020

★★★ Newbie

Product: Star Wars Galaxy of Heroes

Platform: iPhone 7

Device with problems: only mine

OS: IOS 13:3

Ally Code: 417-766-951 Mcnanner

 

Crashed for me when I bought a $2 crystal pack and then was told to uninstall and reinstall and now it doesn’t get past the looking for updates screen. This has been going on for a day and a half. Logged in on another phone and it was working but still never got my crystals.

Message 109 of 260 (365 Views)

Re: Potential Login Issues 01/24/2020

★ Apprentice

I just finished trying the "factory reset multiple times" possibility mentioned by another user earlier in this thread. I did 3 factory resets with trying the game each time, and it still force closed when "Checking for Updates" appeared on the screen. Just an FYI for any other frustrated players trying anything to get back in game. I really feel like I'm letting down my guild at this point, missing raids and possibly a TW. 

Message 110 of 260 (354 Views)