Potential Login Issues 01/24/2020

[dolsoi1977]

Iphone7

Ios13.3

136-436-919

no, only iphone

[Xshadow_riftX]

@CG_SBCrumb
Make: iPhone 7+
Firmware: iOS 13.3
Ally Code: 955-577-234
This is my only device.

[AlwaysBeCriting]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Apple iPhone 8plus
OS Version 13.3
Ally Code: (Find it here: http://bit.ly/AllyCode ) 824-611-523
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug I cannot open the game, tried reinstalling multiple times without success
Steps: How can we find the bug ourselves? I’m not sure
Connection Type Mobile
Please select your region North America
Country United States

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I cannot open swgoh, it crashes every time.  I am very frustrated as this happened after trying to purchase the Large Galactic Upgrade Kit III and I have missed the Heroic Sith Raid, can’t enter territory wars or grand arena and missed out on my number 1 rank for fleet arena today, losing a lot of potential upgrades.

[R0B0_WARR10R]

@CG_SBCrumb 

Device: iPhone X

Firmware: iOS 13.3

Ally Code: 695-779-838 Ozzir Nosaj

I found my old iPod and got my account to work on that, really want it to work on my phone so I don’t have to carry around an iPod

[TempusAdRedire]

iPhone 8
iOS 13.3
368-111-246, Mol Pokey
I only have the one device to test on.

[dbijnagte]

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iPhone XS
IOS 13.3
774-483-871, Private Joy
Game crashes on this IPhone only

app was uninstalled and reinstalled 

[CICutshaw]

iPhone 11

iOS 13.3

Ally Code 991-475-845, Colton

Problem is only on this iPhone, can log in to account on iPad. Attempted to uninstall and reinstall, still crashing during loading.

[kadooszz]

iPhone XS Max

IOS 13.3

ally code 241-556-337

USA

initially it was error code 60 after failed purchase. 
now 100% fail to load (game force close) after checking for update.

tried to uninstall reinstall with no success. Attached the initial error code. 

[ChewieShards77]

@CG_SBCrumb 

iPhone 11 Pro Max

iOS 13.3

428-592-847 MolPillz

only on iPhone. 

[Oden223]

iPhone 11 Pro

13.3

726-348-583

not working on this device