Potential Login Issues 01/24/2020

[TuretzGuy65]

ThePorkchopExpress

ally code: 337548628

iphone 6s

IOS 13.3

i Tap the app as soon as it shows “checking for updates” it closes. 

when the problem arose I had just purchased the 19.99 crystal pack. Was charged and then the game said that it hit an error 60 and needed to restart. When it restarted I did not receive the crystals and I went to open another screen and it crashed. I restarted my phone then went to open and it would not load. I uninstalled the app and re installed it from App Store and same thing.

when this finally does get fixed will I get my crystals and will y’all be pushing Grand arena back due to your issue with the game? If no, will you be giving us the two zetas that I would normally get for makeing it to kyber? As of now I will miss the whole week first round because of this issue.... 

Thank you,

Chop

[Tlon23]

Device: iPhone 8
iOS 13.3
333-329-618  Tlon23
This is the only device where I play this game.

Bought a pack and received Error Code 60, and also Error Code 155. I looked up fixes online and it was recommended I reinstall. Just got back into this game and was making purchases to gear up for my first Grand Arena. Bad way to come back.

[hernat07]

iPhone 8

ios 13.3

527-948-494

only have one device

[jeffer96]

• Device Information (Make, Model, etc) - iPad 6th Gen
• Device Firmware Version - 13.3
• Your Ally Code or PlayerID - 564-778-133
• Are you experiencing this issue on multiple devices? No

[npisumsum]

@CG_SBCrumb

Device Information iPhone X
Device Firmware Version 12.4
Your Ally Code or PlayerID 443-381-454
Are you experiencing this issue on multiple devices? No just this device

[squirrelpie27]

iPhone 8 Plus

iOS 13.3

921-581-193

Just doesn't work on this phone

[yasonfyehald]

@CG_SBCrumb
Make: iPhone 11 Max Pro
Software version: 13.3
Ally code: 285-594-872

On my iPhone only - able to login on iPad

Problem started when I attempted to purchase a pack (it was the current pop up relic pack) - got error message 60.0

Now game launches and crashes on startup each time

Timing was horrible, too, BTW - trying to prepare for GAC lock, do daily arena's and even had a sith raid - really hope we will be adequately compensated for this

[abcdhS855b2i62]

iPhone Xs

ios 13.3

Ally code: 859-256-324 Brute

One device.

[MikeG311]

iPhone8+
iOS 13.3

ally code: 335-594-784

only happens on this device

This occurred after I made a purchase of $9.99 in game which did not successfully resolve. It still says “pending” in App Store. Game was working fine before that. I have worked with support for hours today and they advised me to uninstall, restart phone, reinstall, etc. and then when that didn’t work they advised me to reset my device to factory settings. I have missed GAC as a result of this issue and am expecting some sort of make good since I.now cannot participate in my favorite game mode. 

[WolfeStark]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone6s
OS Version 13.3
Ally Code: (Find it here: http://bit.ly/AllyCode ) 361-693-959
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug We are aware of a possible issue that is causing some player to not be able to login in the game.
Steps: How can we find the bug ourselves?
Connection Type Mobile
Please select your region North America
Country USA

‌

I only have one device.