January 2020 - last edited January 2020 by GladOS-013
Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Any
OS Version Any
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug We are aware of a possible issue that is causing some player to not be able to login in the game.
Steps: How can we find the bug ourselves?
Connection Type
Please select your region Asia, Australia, Europe, North America, South America, Other
Country
Hi folks,
We are aware of a possible issue that is causing some player to not be able to login in the game. We are going to investigate through the weekend to get this resolved as soon as possible. At this time, it does not seem to be affecting large number of players but if you are experiencing this issue, please post the following:
Solved! Go to Solution.
January 2020 - last edited January 2020 by EA_HighCommand
Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone XS Max
What type of device are you experiencing the issue with? Any
OS Version 13.3
Firmwire: 2.03.07
Ally Code: (157-218-517)
What type of issue do you have? on update screen / game crashes
How often does the bug occur? Every time (100%)
Summarize your bug We are aware of a possible issue that is causing some player to not be able to login in the game.
Steps: How can we find the bug ourselves?
Connection Type
Please select your region. Europe
country. Germany
Update; Issue appears to be resolved
January 2020 - last edited January 2020
@CG_SBCrumb
iPhone 8+
IOS 13.3
262-157-727
No, the game only crashes on this iPhone,
Most everyone who is experiencing this problem was because they uninstalled and reinstalled the app
January 2020
iPhone xs
iOS 13.3
717877547
only have one device currently
January 2020 - last edited February 2020
iPhone 11
iOS 13.3
ally code 654 448 294
January 2020
Been experiencing the issue all day, uninstalling/reinstalling does not resolve.
January 2020
IPhone 11
IOS 13.3
755-142-198. Ashhammy
this is my only device
January 2020
iPhone 11 Pro
iOS 13.3
962-686-231
This happened to me on my iPhone when Resistance Hero Finn came out. Got a crash while trying to buy the pack, tried reinstalling and have been locked out ever since.
I do have an iPad (7th generation) so I have been able to play on that until this morning when the same thing happened trying to buy a pack. I also deleted and reinstalled the app on my iPad and got locked out. I completely erased my iPad (twice) and was finally able to log in.
Here is what I am experiencing on the iPhone:
January 2020 - last edited January 2020
@CG_SBCrumb
Iphone 7, OS 13.3
998-289-838 - Xiskus Starborne
Working on Ipad mini 3, os 12.3.1
January 2020
January 2020 - last edited January 2020
iPhone 8+
IOS 13.3
387-751-389 Grey
only problems with iPhone however I did not uninstall and reinstall the app on my iPad like I did on the iPhone.