Post your FTRD information here! (Failed To Retrieve Data)

[SuperNa7uraLx]

1. Xbox One X

2. SuperNa7uraL

3. Early release and now the retail version. Anytime. 

4. EASHL

5. Just turned the console on and fired up NHL 20. 

6. 100% after the Demo. Demo worked fine. 

7. Error Code: D9A1E5DCAF01BF7D-0000000000009999-383E8D9E215A2B1A

[StraightDongin]

1. Console: Xbox One
2. Account Name: Straight Dongin
3. Timestamp (date/time, with time zone): Eastern Standard
4. Which mode were you in?: World of Chel
5. What were you doing just before it occurred?: Trying to Play a 3v3
6. How often does this issue occur? Is it 100%, every other game, etc?: 100%
7. Can you attach a picture of the error code or provide the error code number? Error code # D9A1E5DCAF01BF7D-0000000000009999-383E8D9E215A2B1A

[samyho]

Xbox one s

[edit: email address removed]

Gamertag LeTerribleSam

Sept 11 @ 11:00pm EST

All online game

Rien Xbox on Starr nhl20 ans sélect online vs

Nothing spécial

I can Play Seasons mode and other offline mode

100% of the Time online game don't work

[hockeydude215]

Hockeydude215

Xbox1

Error f.t.r.d.

Every game mode

Eastern time zone

8pm 9-13-19 and every hour tried today..super frustrating..same problem for 5 years now and you guys still haven't corrected it.

[bexxon81]

1. Xbox One

2. Bexxon

3. 2019/09/14 for an hour or so around 23:00 GMT+2

4. Trying to get into and online mode. Mainly HUT and CHEL

5. Played some Threes.

6. Every time. I havent been able to get in at all.

[LegitKillcamzzz]

Console: Xbox One
Account Name: Legit KillcamzZ
Timestamp (date/time, with time zone): East coast
Which mode were you in?: Hockey Ultimate Team
What were you doing just before it occurred?:
How often does this issue occur? Is it 100%, every other game, etc?: when loading every game
Can you attach a picture of the error code or provide the error code number?

[KaosCaz]

I am not sure why we are having to post our info. This is an EA issue. Looking back on fixes this happens to people with the same error every launch. As far back as NHL 14 you have gotten people posting this same exact issue. How do you need more data? How have you not fixes this in 5 years? Why am I not able to play CHEL right now? Please fix it soon.

[ajstaylormade]

I'm getting an error code every time I attempt to play the game.
xbox gamertag: ajstaylormade2
time stamp: 7:58 pm central time (but have tried multiple times since getting the game yesterday)
Happens when attempting to get on any online game mode, specifically world of chell
error code : AD038148AA8E2B87-0000000000009999-C15EC1794433EC64

[hockeydude215]

@mimico_what I have the same issue and did the same steps as you with no success.

[xhutch]

Xbox One

Xwlostprophetwx

Timestamp 10:30pm EST

World of Chel

Any Online Mode

100% of the time

Failed to retrieve data

Error Code is excessive to type. Middle set is 0000000000009999