Post your FTRD information here! (Failed To Retrieve Data)

[Zabys]

I am sorry, but you must be joking. We have already dealt with this problem together twice. My daily objectives have not been updated since June (HUT). There are two completed objectives and when I try to collect rewards, data retrieving error occurs. 

You told me to contact advisor. The advisor told me to contact Answers HQ. Second time the advisor told me to take meaningless troubleshooting steps. She apparently had no idea what the game or PS4 user interface looked like. Third time the advisor provided me some universal troubleshooting steps (see in my previous contribution)...without success again.

Now it is realy embarrassing, because nobody from EA Help Centre knows the solution. Or maybe they are lazy to solve it. Please escalate this case to your specialist and solve it. I have payed for the game so I expect the full functionality of it.

[EA_Aljo]

@Zabys 

We can't help with this through Answers HQ. You'll need to contact an advisor again. I'd recommend using Twitter or Facebook support. Then, tell me private message me who you're working with so I can let them know the case needs to be escalated.

[EA_Aljo]

@BaseWater 

I don't have an update on this. I see you contacted an advisor yesterday, but I don't see what the outcome of that is other than the case was resolved.

[spencr855]

1. Console: Xbox One x
2. Account Name: Ksenie92
3. Timestamp (date/time, with time zone): 02.08.2020 1:49 Am CEST
4. Which mode were you in?: World of CHEL 
5. What were you doing just before it occurred?: accepted invite to team, wanted to play with my team in CHEL
6. How often does this issue occur? everytime

[EA_Aljo]

@spencr855 

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

[iNeo666]

1 PS4

2 RedPandaFist

3 08-06-2020 16:50 GMT +3

4 HUT

5 I was just starting to play.

6 Taday is The second time it hapens and I only play Nhl. The first was a month ago. 

[EA_Aljo]

Hello, @iNeo666.

When are you getting that error?

[spencr855]

@EA_Aljo hello. sorry it didnt work.

[EA_Aljo]

@spencr855 

Thanks for letting me know. Next, try clearing your alternate MAC address with these instructions:

Go to your Xbox One Settings (Just press Start, then click Settings)
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Let me know what happens. Thank you.

[Muspelheim_IB]

1. Console: PS4
2. Account Name: nifelheim
3. Timestamp (date/time, with time zone): August 9 2020 - 2:41 est
4. Which mode were you in?: HUT
5. What were you doing just before it occurred?: Trying to load HUT
6. How often does this issue occur? Is it 100%, every other game, etc?: 100% 
7. Can you attach a picture of the error code or provide the error code number...Attached a photo