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Poor performance on iPhone SE (2020)

by aneutron
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Poor performance on iPhone SE (2020)

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone SE 2020
OS Version 13.3.1
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug I have a brand new iPhone SE (A13 chip as per iPhone 11). I am comparing it side-by-side with an iPhone 7 Plus. Battles on the 7 Plus are smooth; on the SE, they judder and *. Benchmarking both devices with Geekbench and AnTuTu shows the SE is far superior, with silky smooth framerates on the SE. No other games (including things much more graphically intense) have issues. I can only conclude the issue lies with SWGOH.
Steps: How can we find the bug ourselves? Buy and test on an iPhone SE 2020....
Connection Type Wifi
Please select your region Europe
Country United Kingdom

AnTuTu scores: 7 Plus - 243023 (GPU: 77038), SE - 410161 (GPU 178091). All three individual tests at least 200% better on SE.

Message 1 of 25 (1,438 Views)
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Re: Poor performance on iPhone SE (2020)

★★★★ Novice

Oop, minor correction - it's iOS 13.4.

Message 2 of 25 (1,435 Views)
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Re: Poor performance on iPhone SE (2020)

★★★★ Novice

Now 13.4.1. No difference.

 

The slowdown in parts - ships, using GL toons - ranges from stuttery to utterly appalling (as in - 2 fps at best). Are you optimising for a different architecture here and picking up the new device as something older?

Message 3 of 25 (1,378 Views)
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Re: Poor performance on iPhone SE (2020)

★★ Newbie

I saw terrible lag on my new iPhone SE (2020) when running challenge I on Places of Power event. The phone is straight out of the box so latest OS. I also checked benchmarks on external apps compared to my old phone (iPhone 7 - a three+ year old phone) and the new phone was twice as fast in all tests. So there is definitely something wrong in SWGOH.

Message 4 of 25 (1,363 Views)
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Re: Poor performance on iPhone SE (2020)

★★ Newbie

Still seeing this behavior. Saw it during heroic sith raid. Almost made it unplayable. Would be nice to get a response from CG. 

Message 5 of 25 (1,254 Views)
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Re: Poor performance on iPhone SE (2020)

★★★★★ Newbie

Same here, gets really slow on arena battles. Any news???

Message 6 of 25 (1,213 Views)
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Re: Poor performance on iPhone SE (2020)

★★★★ Novice

2 weeks without so much as an acknowledgement, yet posts made yesterday have replies and solutions from EA. Hello?

Message 7 of 25 (1,190 Views)
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Re: Poor performance on iPhone SE (2020)

★★★★ Novice

@EA_HighCommand can you at least acknowledge this please? Is there any internal ticket raised?

Message 8 of 25 (1,187 Views)
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Re: Poor performance on iPhone SE (2020)

EA Live QV Team

Hi @aneutron et all and sorry that that thread was missed.

 

We have a look at it.

Message 9 of 25 (1,151 Views)
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Re: Poor performance on iPhone SE (2020)

★★★★ Novice

3 weeks. Any news? Is there a ticket open with CG?

 

The performance is so bad, On more than one occasion I’ve seen two toons go at each other simultaneously. That’s not so great for a turn based game.

Message 10 of 25 (1,076 Views)