April 2016
Solved! Go to Solution.
April 2016
@stingray666666 Hi Ray,
Uh, if that is the question, then the answer is "Yes, of course!"
Our support hours are different in the UK, but this is due to the time zone off-set.
Let me know if you have any further questions.
Cheers,
Nils
April 2016
@stingray666666 Hi,
If you use this link here, you should be able to contact us during the UK time zone: http://help.ea.com/uk/star-wars-galaxy-heroes/star-wars-galaxy-heroes/
Generally speaking, if you come across any links on help.ea.com always check that the flag in the top left corner matches your geographical region. So in your instance, make sure you check the UK flag is displayed opposed to say the American, Canadian or Australian one.
Let me know if you have any further questions.
Cheers,
Nils
April 2016
April 2016
@stingray666666 Hi,
Please make sure that you select the appropriate topic for your issue and we will then list available contact methods. For some, a live contact is unfortunately not feasible.
So this is likely down to the topic you selected after choosing your platform. If you choose to "Report a bug", there likely won't be a live contact as EA Advisors can unfortunately not resolve bugs.
However, if your issue is in regards to not receiving items that have been purchased, you could use "Missing Content" and then "Never received content" for the topic.
Let me know if you have any further questions.
Thank you,
Nils
April 2016
April 2016
@stingray666666 Hi Ray,
Uh, if that is the question, then the answer is "Yes, of course!"
Our support hours are different in the UK, but this is due to the time zone off-set.
Let me know if you have any further questions.
Cheers,
Nils