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Please Help Me Get My Game Back

by Teh869

Original Post


Please Help Me Get My Game Back

★★★ Newbie

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 7S Plus
OS Version 13.3.1
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? I downloaded the new version of the game but when I clicked on the app, nothing happens! I just can’t get into the game
What do you expect to see? I expect to be able to play my game like normally because I’m already at level 60 and I recent spent a lot of money purchasing the Secret Agent career.
Connection Type Mobile
Please select your region Asia
Country Malaysia

Nothing else. Only screenshot attached.

Message 1 of 2 (154 Views)

Re: Please Help Me Get My Game Back

[ Edited ]

Unfortunately this is an issue that we can't help you fix from the forums.


You should send in a Help Ticket If you have issues accessing your game, we have an alternative for you. - In this case, if you have it noted down, make sure to provide your Player ID when explaining your problem, will make things faster.


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 No trabajo en EA.    

Message 2 of 2 (144 Views)
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