Players disappearing from my club

[S0mTHiNgg123]

Product: FIFA 19
Platform:Microsoft XBOX One
What is your gamertag/PSN ID? Kr1sh776
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? FUT Online Seasons
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 29 August
What time did you see the bug? (HH:MM AM/PM) 5 PM
What is your time zone? GMT (UTC)
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Go back in the data log if there is 1
What happens when the bug occurs? I lose all my players I recently packed
What should be happening instead? They should stay in my club

‌

Opened the new pack with all the loan players in and opened my rewards and the day after they wasnt in my club in 1 of my rewards pack I also packed 88 figo my first ever icon 

[EA_Darko]

Hey @S0mTHiNgg123 can you check your discard pile to see if the item is there. If it is not and you are unable to locate it on your account then the best thing to do is speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

[Godlord2006]

@EA_Darko So when is our players gonna get be given back

[son84]

@EA_Darko Why dont u tell him about the server error insteed tell him to call eahelp wich is not able to do nothing

[EA_Darko]

The ops issue occurred 3 days after the known issue that affected other users @son84. That is the reason that this was treated as a different issue. 

Darko