Players Disappearing [ Edited ]

[Ovo228]

Product: Madden NFL 20
Platform:Sony Playstation 4
Which console generation do you have? PlayStation 4
What is your gamertag/PSN ID?
Date/time issue occurred 11/26/2019 5:00pm
What type of issue do you have? Gameplay
Which mode has this happened in? Franchise Mode
Which part of the mode? Cloud
What is your Franchise League Name? A Misfits Fantasy
Summarize your bug Players disappearing completely before halftime happens regardless if on offense or defense but only happens in human vs. Human games not human vs cpu.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Not sure
What happens when the bug occurs? Can't finish game because players never come back.
What do you expect to see? The players
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

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[Ovo228]

Can anyone help with this?

[jigggja4life804]

Product: Madden NFL 20
Platform:Sony Playstation 4
Which console generation do you have? PlayStation 4
What is your gamertag/PSN ID? JIGGAJA4LIFE-804
Date/time issue occurred 11-27-2019/9:13pm
What type of issue do you have? Gameplay
Which mode has this happened in? Online head to head
Summarize your bug My players keep disappearing during online play. This has happened a least 5 times.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Don't know
What happens when the bug occurs? Don't know
What do you expect to see? players
PS4 Crash Reporting: Please copy the text you put in the crash report here. My players keep disappearing during online play. This has happened a least 5 times.
What is the AMD or Nvidia Model Number of your graphics card? N/A
Enter RAM memory size in GB N/A

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My players keep disappearing during online play. This has happened a least 5 times.

[EA_Barry]

@jigggja4life804 @Ovo228 

Can you guys try booting your console in Safe Mode and then choose Option 5, Rebuild Database:

https://www.playstation.com/en-gb/get-help/help-library/system---hardware/power---system-stability/s...