Player lock not locking mods properly

[TheJijja]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone
OS Version iOS 12.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 912-532-944
What type of issue do you have? Other
How often does the bug occur? Often (50% - 99%)
Summarize your bug The last two locks (TW and GA) have resulted in missing mods from toons. I set alarms to switch mods and do so before player lock like always. However, the last two times have resulted in several of my toons not having mods (and important ones, too! My JKR is without mods)
Steps: How can we find the bug ourselves?
Connection Type
Please select your region
Country

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Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone
OS Version 12.2
Ally Code: (Find it here: http://bit.ly/AllyCode ) 912-532-944
What type of issue do you have? Other
How often does the bug occur? Often (50% - 99%)
Summarize your bug The last two locks (TW and GA) have resulted in missing mods from toons. I set alarms to switch mods and do so before player lock like always. However, the last two times have resulted in several of my toons not having mods (and important ones, too! My JKR is without mods)
Steps: How can we find the bug ourselves? Switch your mods around only specifically for player lock
Connection Type Wifi
Please select your region North America
Country ISA

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[GladOS-013]

Hi, thanks for the report! The team is aware of this issue. It is being considered a gameplay exploit.

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/203670/issue-with-grand-arena-roster-lock...

[TheJijja]

I’m aware of that issue, wasn’t sure if it was the same thing or not. Support team told me it was unrelated, and to fill out a separate bug report 🤷‍♂️

[EA_HighCommand]

HI @TheJijja and thank you for the report.

Not sure if this is the same issue as the one @GladOS-013 referred to. Where do you check your mods in GA/TW from? The character selection in the squad building screen or the squad selection screen itself?

[TheJijja]

Hi there! I believe I tried both with the same result, which is what led me to believe it was unrelated. I will check during offense though to see if I get different results on squad selection versus builder