Player auctioned and did not receive coin

[Sjn94]

Product: Madden NFL 23
Platform:PlayStation 5
Which console generation do you have? Sony PlayStation 5
What is your gamertag/PSN ID? SJN_94
Date/time issue occurred 2/1/2023 10pm PST
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Seasons
Summarize your bug I auctioned a 96 overall player for 384K coins and was never paid. Player is missing from binder and not showing as sold in AH. I’d like my money
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Auction a player and don’t get the coin.
What happens when the bug occurs? I didn’t get my coin
What do you expect to see? My coin
PS4 Crash Reporting: Please copy the text you put in the crash report here. N/A
What is the AMD or Nvidia Model Number of your graphics card? N/A
Enter RAM memory size in GB N/A

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Give me my coin or my 96 overall Steve Young. 

your company and game and micro transaction hungry and it shows. There is no value for your users and it’s wildly obvious.